Introductory provisions

The following general terms and conditions (GTC) apply to purchases made via www.henryofparis.com (hereinafter referred to as the “Website”). These GTC are between Mabel Media spol. s r. o., Volgogradská 4787/18 080 01 Prešov, Slovakia, IČO: 44486707, DIČ: SK 2022721052 (hereinafter referred to as the “Seller”) and the person purchasing products via electronic form from the Website (hereinafter referred to as the “Buyer”) and determine the mutual rights and obligations of the contracting parties arising from the purchase contract concluded between the Seller and the Buyer.

By completing a purchase on this website, the buyer agrees to these GTC.

The Seller may amend or supplement these General Terms and Conditions. This provision does not affect the rights and obligations arising during the validity of previous versions of the GTC. The provisions of these GTC are an integral part of the purchase contract.

The Seller is the sole operator of the website www.henryofparis.com and the owner of the Henry of Paris trademark.

Contact:

Phone: +421 904 555 155

E-mail: info@henryofparis.com

IBAN: SK45 1100 0000 0026 2721 2102

BIC / SWIFT: TATRSKBX (1100), Tatra Banka

Conclusion of the contract

The contract is concluded when the store operator sends the goods or issues an invoice to the buyer.

If the delivery of the ordered goods is currently impossible, the seller informs the buyer about the delay in the delivery time and the buyer has the right to decide whether he is still interested in the product. All presentations of goods placed in the store’s web interface are informative in nature and the seller is not obliged to conclude a purchase contract regarding these goods.

The store’s web interface contains information about the goods, including the prices of individual products. The prices of the goods include the costs associated with packaging, value added tax and all applicable fees. The prices of the goods do not include the costs associated with the delivery of the goods. The prices of the goods remain valid as long as they are displayed in the store’s web interface. This provision does not limit the seller’s ability to conclude a purchase contract under individually agreed conditions.

To order the goods, the buyer fills out the order form in the store’s web interface. To complete the purchase, the buyer must provide information, in particular, regarding:

• ordered goods (the buyer “adds” the goods to their electronic shopping cart in the store’s web interface),

• the method of payment for the purchase price, the selected method of delivery of the ordered goods and

• information on the costs associated with the delivery of the goods (hereinafter referred to as the “order”),

• the buyer’s contact details necessary for the successful delivery of the order: name, address, e-mail, telephone number.

Before sending the order to the seller, the buyer may check and edit the data specified in the order, also taking into account the buyer’s ability to identify and correct errors that occurred when entering data into the order. The buyer sends the order to the seller by clicking on the “PAY” button. The data specified in the order are considered correct by the seller. After receiving the order, the seller confirms receipt to the buyer via e-mail sent to the buyer’s e-mail address specified in the user account or in the order (hereinafter referred to as the “buyer’s e-mail address”).

Completion of the order depends on the buyer’s confirmation that he has read the General Terms and Conditions.

Purchase price

All prices listed on the website are final including VAT but excluding shipping costs, which are listed below. The buyer will see the final price including shipping costs before completing the order.

The purchase price listed on the website at the time of order completion applies.

Payment

The Buyer can pay for the ordered goods using one of the following payment options:

by bank transfer to the bank account IBAN: SK45 1100 0000 0026 2721 2102, by credit card via the external payment gateway Stripe on the website. If the Buyer does not pay the full amount stated in the order confirmation, the Seller is not obliged to ship the selected goods.

Order cancellation and withdrawal

The buyer can cancel his order at any time before it is shipped. If the order has already been paid for, the seller will refund the money within 14 days to the same account from which the payment was made.

After the order has been shipped and delivered, the buyer has the right to withdraw from the contract within 14 days of receiving the goods.

To withdraw from the contract, the buyer should send an e-mail to info@henryofparis.com with the necessary information specified in the template below:

To: info@henryofparis.com

“I hereby withdraw from our contract for the purchase of the following goods: (product name, color, size)

Order number:
Ordered on (date) / received on (date):
Customer name:
Customer address:
Customer signature:
Date:“

The buyer has another 14 days after the formal withdrawal from the contract to send the unused goods back to the seller to the following address: Mabel Media spol. s r. o., Volgogradská 4787/18 080 01 Prešov, Slovakia

The full purchase price will be refunded within 14 days after receipt of the goods or sufficient evidence that the product has been sent back to the seller. The direct costs of returning the shipment are borne by the buyer. If the loss in value of the goods occurs due to unnecessary handling by the buyer, the seller will refund the purchase price reduced by the loss in value of the returned product.

Until the buyer receives the goods, the seller has the right to withdraw from the purchase contract at any time. In such a case, the seller will refund the purchase price to the buyer without undue delay by bank transfer to the account specified by the buyer.

Delivery

Products that are in stock are usually shipped within 2 business days. If the seller cannot ship the ordered products within this time frame, the seller will contact the buyer with an estimated delivery date.

Delivery within Slovakia is charged at EUR 9.90 including VAT. Delivery to other EU countries may vary.

Due to the large size of the packages, Henry of Paris products can only be delivered via Direct Parcel Distribution.

The goods are delivered to the delivery address provided by the buyer and the buyer is responsible for providing a complete and correct address.

If the seller is obliged under the purchase contract to deliver the goods to the address provided by the buyer in the order form, the buyer is obliged to take delivery of the goods upon delivery.

If, for reasons attributable to the Buyer, it is necessary to deliver the goods repeatedly or in a different manner than stated in the order form, the Buyer is obliged to pay all costs associated with the repeated delivery of the goods or the costs associated with a different method of delivery. The Buyer is responsible for ensuring that the delivered goods are not damaged during the delivery process. If the package or its contents have been damaged, the Buyer is obliged to report this to the delivery service. If packaging defects are found that indicate unauthorized entry into the shipment, the Buyer is not obliged to accept the shipment from the carrier.

Prices and invoices

The prices listed on this website are final consumer prices and include VAT. Shipping costs are additional. Shipping costs are displayed to the buyer based on the destination country of the order in the order form at the checkout step.

In order to reduce the ecological footprint as much as possible, the seller sends invoices only in digital form. A full invoice is always sent when the order is handed over to the delivery service and the order is marked as completed by the seller.

Warranty and complaints

The warranty period stipulated by law is 24 months from the date of receipt of the goods by the buyer and applies to manufacturing defects, not to normal wear and tear. If the buyer is a commercial entity, the Slovak Commercial Code applies and the warranty period is 12 months from the date of receipt of the goods.

If the buyer discovers manufacturing defects, he is expected to report them immediately after receipt to info@henryofparis.com, stating the buyer’s name, address, invoice number and a detailed description of the defect, including a picture for better identification. The seller’s representative will contact the buyer and agree on the delivery method and the way to provide the buyer with a defect-free product.

In the event of a complaint, the buyer has the right to choose either free repair of the product or free exchange for a new product. If the buyer and the seller agree, a refund appropriate to the severity of the damage may be agreed.

If the product has been damaged by improper use by the buyer and/or accidents, the warranty does not apply.

Henry of Paris products are handmade and the delivered goods may differ from the product images.

The complaint process will be completed within 30 days of the buyer submitting the complaint.

The invoice also serves as a document to support the buyer’s complaint.

Final provisions

The parties expressly agree that any disputes that may arise from the agreement concluded between them, disputes arising in connection with the agreement, including disputes regarding its validity, interpretation, performance or termination, rights arising directly or indirectly from this legal relationship, matters of rights associated with the aforementioned rights, even if this agreement is invalid, annulled or waived, will first be resolved amicably based on the principles of honesty and good morals. If amicability fails, disputes will be resolved by judicial proceedings before the courts of the Slovak Republic in accordance with Slovak law.

In the event that the relationship established by the purchase agreement contains an international (foreign) element, the parties agree that the agreement concluded between them is governed by the applicable legal regulations of the Slovak Republic, in particular the Civil Code. This does not affect the consumer’s rights arising from generally binding legal regulations.

Unless otherwise agreed between the Seller and the Buyer, these General Terms and Conditions are valid and effective from November 27, 2024.

These General Terms and Conditions may be amended or supplemented by the Seller. This provision does not affect the rights and obligations arising during the validity of the previous version of the General Terms and Conditions. The current version of the General Terms and Conditions is published on henryofparis.com.

The Buyer agrees to receive information regarding the Seller’s services or business to the Buyer’s email address and agrees to receive commercial communications from the Seller to the Buyer’s email address.

The Seller may amend these General Terms and Conditions without prior notice.

Prešov, November 27, 2024